Welcome to Our Help Site

• Are There Customs Charges?
• Do You Ship Worldwide?
• When Will My Order Ship?

• How Can I Track My Order?
• How Long Will It Take For My Order To Arrive?
• The Tracking Information Is Stuck/ Not Updating?
• The Tracking Information Says 'Delivered,' But I Haven't Received It?
• The Tracking Information Says 'Delivery Failed’?
• The Tracking Information Says 'Returned To Sender’?

• Can I Add/Remove Items From My Order?
• Can I Cancel My Order Once It Has Been Placed?
• Can I Change The Shipping Address For My Order?

• Are They Bluetooth Compatible?
• Can I Use These  Even If I have Shaky Hands?
• Do I Need A Hearing Test Before Using These?
• How Are They So Affordable? Is There A Catch?
• I Have Tinnitus. Will These Help Me?
• What If I Lose My Ear Tips/Domes?
• What Is The Better Hearing | Behind The Ear (BTE) Rechargeable Hearing Aids?

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• How Can I Contact You?

• Does Better Hearing Have A Warranty?
• How Do I Report A Defective Item?
• What Does The Warranty Cover?

• How Long Does The Return Process Take?
• I'm Not Satisfied With My Purchase
• What Are Your Guidelines For Returns?
• What Is Your Satisfaction Guarantee Policy?
• Where Is My Refund?

• Do You Offer Wholesale Prices?